Communications Coordinator
Banff Centre for Arts and Creativity
Deadline to apply: Sunday, October 26, 2025
Salary Range: Between $42,432.00 and $44,553.60
Banff Centre for Arts and Creativity aims to inspire everyone who attends our campus — artists, leaders, and thinkers — to unleash their creative potential.
The Centre respectfully acknowledges, with deep gratitude, our home on the side of Sacred Buffalo Guardian Mountain. In the spirit of respect and truth, we honour the Banff area, known as “Minhrpa” (Stoney Nakoda for “the waterfalls”), and the Treaty 7 territory. We recognize the oral practices of the Îyârhe Nakoda (Stoney Nakoda)—comprised of the Bearspaw, Chiniki, and Goodstoney Nations—as well as the Tsuut’ina First Nation and the Blackfoot Confederacy (Siksika, Piikani, Kainai). We also acknowledge this territory is home to the Shuswap and Ktunaxa Nations and the Métis Nation of Alberta, Rocky View District 4. We honour all Nations who live, work, and play here, help us steward this land, and celebrate this place.
The Opportunity
The communications coordinator assists the marketing and communications teams in the preparation, implementation, execution and evaluation of all communications activities at Banff Centre. The objective is to support the Centre’s communication needs to achieve organizational goals.
This role provides a first-hand look at how we tell Banff Centre’s story to key stakeholders, including participants, audiences, the local community and staff. The coordinator will be in the know of exciting programs, events, and initiatives and play a vital role in disseminating these stories across various platforms, from media outlets to the website to internal staff meetings.
Roles and Responsibilities
Reporting to the director of communications, key accountabilities include:
Internal Communications, Public Relations, and Media
- Assist in gathering content for and executing internal communications (emails, newsletters, intranet posts, and instant messaging).
- Assist in maintaining ongoing records of key quotes, testimonials, and photos for annual reporting.
- Assist in gathering media mentions and clippings for post-event reporting.
- Support communication-related website updates, article and story creation, and photo management.
- Assist with media material creation, research, and dissemination (media calls, press releases, listings documents, etc.).
- Manage local event listings outlets for public Banff Centre events.
- Proactively watch for new outlets, writers, and social media influencers to inform overall communications and media relations strategies.
- Monitor the Communications inbox and work with the Director of Communications to facilitate requests.
- Assist the Director in preparation for Communications-led events (webinars, staff meetings, etc.).
- Assist in gathering and editing content for Reflections, Banff Centre’s annual Report to Community.
- Assist in selecting key media images and work with Banff Centre Photo Services.
Community Relations and Marketing Promotions
- Collaborate with marketing and communications team members in implementing marketing plans. This includes:
- Researching, writing, editing, and proofing written materials.
- Working with graphic designers and web specialists on campaign-related communications materials.
- Execute a community relations strategy that promotes Banff Centre awareness, food and beverage engagement, and event attendance among Bow Valley locals.
- Execute a staff engagement strategy to promote awareness, food and beverage engagement, and event attendance among internal staff.
- Manage charitable ticket and hotel stay giveaway donation requests.
Online Engagement
- Assist the Social Media Officer with social monitoring and engagement.
- Monitor and respond to online review platforms (Yelp, TripAdvisor, and Google Reviews) using approved messaging.
- Report comments to the Marketing and Communications team and impacted Banff Centre departments as needed.
- Support the Communications team’s social media objectives by participating in the social media capture plan as needed.
- Support template creation and updates for online announcements and information sharing.
- Build Facebook Events for public Banff Centre events.
Other Accountabilities
- Ensure all related activities align with Banff Centre brand guidelines (positioning phrase, key messages, and visual identity).
- Assist in the research, development, and upkeep of relevant contact databases.
- Assist in research and analysis, identifying audiences, strategies, and mediums for reaching target groups, including timelines for completion.
- Stay informed through attendance at programs, conferences, performances, gallery exhibitions, readings, lectures, and films.
Qualification and Educational Requirements
- One to three years of related Marketing and Communications experience is required.
- Undergraduate degree or diploma in communications, marketing, public relations, or a related field.
- Experience working with an arts institution, conferences, hospitality, or a post-secondary institution is considered an asset.
- Proven writing and editing skills are required.
- Proven computer skills with extensive knowledge of MS Office, familiarity with the internet, and web-based communication.
- Strong attention to detail and time management skills to manage multiple projects while ensuring accuracy.
- Fundamental knowledge and understanding of Marketing and Communications practices.
- Exceptional customer service with a client focus to understand the needs of programs, services, and administrative areas.
- High level of reliability and motivation.
- Self-directed with the ability to work without close supervision.
- Adaptable to changing priorities and tasks.
- A team player with excellent interpersonal communication.
- Analytical skills that enable good problem solving.
- Bilingual (French/English) is an asset.
Employment Terms and Benefits
In accordance with CUPE 4318, this is a unionized, salaried support staff position, subject to a six-month probation period.
- The annual salary for this position is between $42,432.00 and $44,553.60, depending on experience, based on working 40 hours per week.
- The successful candidate will have access to a range of benefits through Alberta Blue Cross and will be eligible to participate in our defined benefit pension plan.
Special Requirements Due to the nature of the job, this position may require the candidate to be available to work a flexible schedule at times, including evenings and weekends, when needed.
Benefits of Working at Banff Centre
- Transitional staff housing options (based on availability).
- Professional development.
- Employee Assistance Program.
- Hybrid work environment (three days in the office, two days remote).
- Health care spending account.
- Staff cafeteria and restaurant discounts.
- Onsite fitness facility at a discounted rate (first month free for new staff).
Application Process
To apply, please visit banffcentre.ca.
We are accepting applications for the Communications Coordinator position until 11:59pm MT on Sunday, October 26, 2025.
Candidates offered a position will be required to obtain a criminal record check verifying a clear record before a final job offer can be confirmed.
Visa Requirements: Candidates must be legally eligible to work in Canada. Banff Centre cannot assist candidates in obtaining Canadian work authorization.
