Customer Experience Assistant — Culture & Heritage
Town of Okotoks
The Role
The Okotoks Museum and Archives/Art Gallery has an exciting opportunity for a customer experience assistant (Culture & Heritage) to join their team from May – August this year.
Reporting to the culture & heritage team leader, the culture & heritage assistance is responsible for:
- Assisting staff at the Okotoks Museum and Archives to fulfill its mandate to collect, preserve, research, develop exhibits and interpret artifacts and archival material that are relevant to regional history for the purpose of preserving material evidence of natural environments and human cultures
- Greet and engage with customers through various communication channels in person at the front counter, over the phone, and by email
- Provide timely and accurate responses to customer inquiries
- Assist in processing the backlog of artifact donations
- Assist the programmer — culture & heritage in the delivery of history-based programs for school groups, community groups and special events at the museum
- Assist with public research requests and inquiries
What you Bring
Any combination of education and experience that would likely provide the required knowledge, skills, and abilities is qualifying.
A typical way to qualify is equivalency to:
- High school education or working towards
- Enrolled in post-secondary education, preferably in History, Culture or related field is considered an asset
- Less than 1 more year directly/indirectly related work experience representing continuous learning
- Ability to work varying days, including weekends from May to August
- Strong customer experience aptitude
- Strong communication and interpersonal skills
- Proficient in Microsoft Office Suite
For more information and to apply visit okotoks.ca.
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