Group Sales Coordinator
Calgary Philharmonic
Salary range: $45,000 to $50,000 annually
Deadline: February 10, 2026
For seven decades, the Calgary Philharmonic has been bringing communities together through the power of music. A pillar of the Calgary arts scene and one of Canada’s most celebrated live music ensembles, the Calgary Phil presents more than 60 concerts a season across a wide range of programming — epic classics, thrilling collaborations, rockin’ pops, family fun and much more. The Calgary Phil also engages thousands of children each season through innovative and accessible Education and Outreach initiatives. In addition to 66 full-time orchestra musicians, the Calgary Phil is one of two major symphony orchestras in Canada that has its own chorus of over 140 volunteer singers. In a typical season, the Calgary Phil welcomes over 100,000 visitors, connecting audiences to live music experiences and serving the city of Calgary by fostering creativity and belonging. Your Phil. Your Music.
The Role
The Calgary Phil is looking for an enthusiastic group sales coordinator to join its marketing + sales team.
Reporting to the sales manager, the group sales coordinator is responsible for facilitating ticket sales, including managing group sales for Calgary Phil performances. This role involves identifying potential group clients, maintaining relationships with existing clients, and working closely with the marketing, development, and artistic teams to meet sales targets.
Key Responsibilities
Sales
- Use the Calgary Phil’s ticketing system to facilitate ticket sales and address ticket-related inquiries.
- Identify and target potential group sales clients, including schools, community organizations, corporate clients and tour operators.
- Develop and implement strategies to increase group sales revenue and meet existing targets.
- Conduct outbound sales calls, emails and meetings to promote group sales opportunities.
Client Relationship Management
- Build and maintain strong relationships with group clients to ensure positive outcomes.
- Provide excellent customer service, addressing client inquiries and resolving issues promptly.
- Work with the venues, operations, and artistic teams to coordinate logistics for group visits, including seating arrangements, special requests and pre- or post-event activities.
Coordination and Administration
- Manage group reservations and ensure accurate processing of group sales invoices and orders.
- Track and report on performance, including sales figures, current market trends and client feedback.
- Maintain an up-to-date database of group sales clients and prospects.
- Invoicing, tracking, and reporting on sales related to Education Concerts and open rehearsals.
Marketing and Promotion
- Collaborate with the marketing team to develop group sales promotional materials and campaigns.
- Attend community events, trade shows and other networking opportunities.
Desired Qualifications
- Minimum of two years’ experience in arts administration, ticketing or tourism sector.
- Ability to provide professional, efficient customer service with a focus on positive outcomes.
- Results driven, self-motivated, energetic and proactive.
- Confident working with data to organize, analyze and report on usable insights.
- Comfortable working independently and as a member of a collaborative team.
- Highly organized, detail-focused and consistent in execution.
- Experience with Spektrix and/or Ticketmaster an asset.
Additional Details
- This is a full-time position. Salary range for this position is $45,000 to $50,000 annually.
- This position will require evening and weekend work to steward groups at select concerts and for a minimum of ten box office shifts per season.
- The Calgary Phil has a hybrid remote work program. Employees who are eligible for this program can work up to three days/week from an appropriate remote location.
- As part of our full compensation package, Calgary Phil offers three weeks’ vacation, a comprehensive benefits package that includes RRSP contributions, health coverage, an employee assistance program, bonus days off, and other non-cash benefits.
- Office location: Werklund Centre (formerly Arts Commons), Floor 2, 205 8 Ave. SE.
Application Process
Deadline: February 10, 2026
Applications will be reviewed on a regular basis and suitable candidates may be contacted before the deadline.
No phone calls or emails please.
Please send cover letter and resume to Courtney Ilie, Associate Director, Sales at HR@calgaryphil.com.
The Calgary Phil is committed to fostering an anti-racist, equitable, diverse and inclusive environment and, as such, encourages qualified candidates from a diverse range of backgrounds.
If you require an accommodation for the recruitment/interview process, please let us know so we can work with you to accommodate your needs.
We thank you for your interest in the Calgary Phil. Please note only shortlisted candidates will be contacted.
Follow the Calgary Philharmonic @calgaryphil on Facebook, Instagram, and LinkedIn and register for email updates at calgaryphil.com/newsletter.
