Sales Assistant Contract Role
Calgary Philharmonic Orchestra
Application deadline: January 26, 2026
Term employment: February 17, 2026 to January 31, 2027 with potential for renewal
Pay: $22/hour
For seven decades, the Calgary Philharmonic has been bringing communities together through the power of music. A pillar of the Calgary arts scene and one of Canada’s most celebrated live music ensembles, the Calgary Phil presents more than 60 concerts a season across a wide range of programming — epic classics, thrilling collaborations, rockin’ pops, family fun and much more. The Calgary Phil also engages thousands of children each season through innovative and accessible Education and Outreach initiatives. In addition to 66 full-time orchestra musicians, the Calgary Phil is one of two major symphony orchestras in Canada that has its own chorus of over 140 volunteer singers. In a typical season, the Calgary Phil welcomes over 100,000 visitors, connecting audiences to live music experiences and serving the city of Calgary by fostering creativity and belonging. Your Phil. Your Music.
The Role
The Calgary Phil is looking for an enthusiastic and outgoing sales assistant to join its marketing + sales team.
Reporting to the sales manager, the sales assistant provides call centre coverage and administrative support.
This is a contract position paid hourly, for 35 hours per week.
Key Responsibilities
- Create memorable interactions, going above and beyond to assist patrons by providing exceptional
- service every time.
- Maintain a thorough knowledge of the Calgary Phil’s concerts, pricing, venues, seating, special events and promotions.
- Promptly answer customer inquiries by phone and email regarding information about the Calgary Phil.
- Work directly with patrons to facilitate ticket sales and address ticket-related inquiries.
- Administrative duties as required.
Desired Qualifications
- Previous customer service experience with emphasis on relationship-building
- Ability to learn new concepts quickly and adapt in a dynamic environment
- Comfortable engaging with the public and working with a team
- Follows direction well and can take initiative where appropriate
- Dependable and reliable with strong attention to detail
- Resourceful, independent, and calm under pressure
- Previous arts administration or ticketing experience an asset
Additional Details
- Term employment position from February 17, 2026 to January 31, 2027 with potential for renewal
- This is a contract position paid hourly at $22/hour
- Training, support and supervision provided
- Flexible schedule; may include evenings and/or weekends
- Must be able to provide a clear criminal background check
- Office location: Werklund Centre (formerly Arts Commons), Floor 2, 205 8 Avenue SE Calgary AB T2G 0K9
Application Process
Applications will be reviewed on a regular basis, and suitable candidates may be contacted before the deadline. No phone calls or emails please.
Please send cover letter and resume to Courtney Ilie, Associate Director, Sales HR@calgaryphil.com.
The Calgary Phil is committed to fostering an anti-racist, equitable, diverse, and inclusive environment and, as such, encourages qualified candidates from a diverse range of backgrounds.
If you require an accommodation for the recruitment/interview process, please let us know so we can work with you to accommodate your needs.
We thank you for your interest in the Calgary Phil. Please note only shortlisted candidates will be contacted.
Follow the Calgary Philharmonic @calgaryphil on Facebook, Instagram, and LinkedIn and register for email updates at calgaryphil.com/newsletter.
