Campus Operations Assistant
Do you believe in the power of ideas, possibility, and in building community?
Alberta University of the Arts (AUArts) is looking for an organized and professional campus operations assistant to join the campus operations team.
Why AUArts?
Alberta University of the Arts rests on the traditional Treaty 7 Territories of the Blackfoot people and in the spirit of our collective effort to promote reconciliation, we acknowledge the traditional territories and oral practices of the Blackfoot Confederacy, which includes Siksika, Piikani and Kainai, the Tsuut’ina, the Stoney Nakoda First Nations (Bearspaw, Chiniki and Wesley), Metis Nation Region III, and all those who make their homes in the Treaty 7 Region of Southern Alberta.
AUArts is a community of thinkers, shapers, makers, and risk takers. We are students, faculty, staff and alumni rich in diversity of culture and thought, challenged to fearlessly explore what moves us, drives us, and implores us to see the world differently.
The Alberta University of the Arts offers its 1,100 students studio-based programming that leads to a bachelor of fine arts in one of nine disciplines, a bachelor of design in one of two, and an MFA in craft media. It has deep roots in Calgary’s creative community and will soon be celebrating its centennial.
The Opportunity
Reporting to the director, campus operations, the campus operations assistant provides customer service and administrative support to ensure a smooth flow of information and activities across the university. As the first point of contact for students, staff, and visitors, this role represents the university in a positive and professional manner.
Key Responsibilities
Customer Service
- Responsible for answering the university’s main phone line and following established processes to respond or redirect inquiries to appropriate individuals or departments across the organization.
- Responsible for greeting all students, staff, and visitors attending the university campus and providing directions and information on university programs, services, and special events or activities.
- Assists with the coordination of campus access for all students, staff and visitors. Screens individuals entering campus to verify access requirements are met, providing explanation of university policies, procedures, and guidelines, and escalating refusals to comply to security.
- Provides reception for and assists in the set-up of exhibitions and events as required.
Administrative Support
- Responsible for the coordination of the university’s incoming and outgoing mail services, including priority post and courier services, liaising with the bookstore staff as needed.
- Responsible for maintaining the overall organization of the mail room, including collection, sorting, and distribution of mail, updating community mailboxes, and replenishing supply levels.
- Responsible for maintaining the water and coffee stations, ensuring replenishment of supplies as required.
- Assists with general campus operations department administration, including proofreading documents, printing, photocopying, laminating, and binding materials.
- Assists in maintaining the furniture layout in the common areas of the university.
Health, Safety, Security and Environment Support
- Assists in monitoring for instances of health and safety policy non-compliance and provides explanation of appropriate policies and procedures in identified instances. Escalates unresolved instances to the director, campus operations.
- Assists the campus operations department with the execution of emergency response procedures, including acting as a fire warden, and communicating updates to students, staff, and visitors.
The successful candidate will have:
- Minimum grade 12 high school diploma.
- Minimum one to two years of direct experience in an administrative role or general office capacity.
- Experience in a front-line or customer service role is an asset.
- Strong working knowledge of general office procedures involving mail services and general administrative support.
- Excellent customer service skills.
- Strong written and verbal communication skills.
- Demonstrated ability to be flexible and adapt to meet changing work need and demands.
- Ability to prioritize work and provide information accurately and in a timely manner.
- Demonstrated ability to exercise judgment and skills in decision making to address issues and problems.
- Proficient skills working with Microsoft Office 365 (SharePoint, Outlook, Word, Excel) and Adobe Suite.
Hours of work may vary to include support for exhibitions, events or special activities scheduled by the university.
The starting annual salary is $42,907 to $47,558 dependent upon skills, education and experience.
How to Apply
Applications must include the following in a single PDF document:
- Cover letter
- Curriculum vitae/resume
Please upload your single document to the Resume section—do not upload any documents to the Cover Letter section. You will be required to create an account in order to submit your application.
Please visit our How to Apply page to ensure your application is complete prior to submission.
Review of applications will continue until the position is filled or the search is closed. While we thank all candidates for their interest, only applicants selected for an interview will be contacted.
For more information, visit auarts.ca.
AUArts is committed to ensuring the health and safety of all university community members while on campus. For specific information and updates, including our COVID-19 Vaccination Policy, please visit our website.
AUArts is an equal opportunity employer and is strongly committed to fostering diversity within our community. We welcome those who would contribute to the further diversity of the university. We encourage expressions of interest from all qualified applicants for consideration for this or other suitable vacancies although applications from Canadian citizens and permanent residents will be given priority.
The collection of personal information is for the purpose of determining eligibility and suitability for employment as authorized by the Freedom of Information and Protection of Privacy (FOIP) Act, section 33(c). If you have any questions about the collection of your information, please contact our FOIP coordinator at foip@auarts.ca.
