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Audience Services Associate

Summer Student

This is a full-time post-secondary summer student position starting June 20, 2018. Reporting to the Audience Services Supervisor, the Audience Services Associate’s key responsibilities are to actively sell theatre tickets to new and renewing subscribers as well as to single ticket purchasers and to provide the highest level of customer service while doing so.

Duties and Responsibilities

Including but not limited to the following:

  • Actively engages in selling Theatre Calgary Season Subscriptions and Single Tickets (by phone and/or in person) while adhering to the current Theatre Calgary marketing strategies and maintaining superb customer service levels.
  • Is (or quickly becomes) fluent on the Tessitura ticketing system in order to process and track purchases, ticket exchanges, ticket re-prints, etc.
  • Keeps accurate and legible records (accounting, communications, pending files, etc.)
  • Handles customer relations and patron inquiries in person and over the telephone in a manner that is not only respectful but which reflects the highest in service standards.
  • Becomes thoroughly familiar with all aspects of Theatre Calgary so as to provide patrons and potential customers with accurate information regarding the company, our productions, the theatre, policies, and procedures. These communications must be made with the primary goal of ensuring the utmost customer experience.
  • Actively participates in all incoming and outbound call campaigns as required.
  • Assists in on-going internal communications, sharing information regarding dates, events, audience feedback, etc. within the Audience Services team and the wider office staff.
  • Actively participate in all facets of Sales campaigns as requested (selling, tracking, calling, printing, stuffing envelopes, mailings, etc.)
  • Performs other duties as required

To apply send a resume and cover letter to Victoria Tharakan, by email to