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Calgary Folk Music Festival logo

Festival Hall Rentals Manager

The application deadline for this opportunity has passed.

The Folk Festival Society of Calgary seeks an enthusiastic, organized and customer-focused team player to be its new Festival Hall Rentals Manager. The Society presents music from contemporary and traditional folk genres, including the fall and spring concert series and co-productions at Festival Hall, the summer Calgary Folk Music Festival and Block Heater. We are a music-driven, not-for-profit, community-based organization. A Cornerstone organization in Calgary’s arts sector, we are fuelled by 12 staff and 1800+ volunteers.

This is a full-time permanent position which requires flexibility in scheduling. Reporting to the Executive Director and working closely with the Production Manager, box office, marketing and finance departments, the ideal candidate is an excellent team player and high-capacity administrator with exceptional sales and customer service skills.

Key Activities and Responsibilities:

  • Responsibilities of this role include, but are not limited to:
    • Act as primary point of contact for all Festival Hall rentals throughout the entire rental cycle.
    • Managing Festival Hall rentals revenue and expense and reach rental sales goals.
    • Liaise with the Executive Director on hall rental strategy, rental rates and marketing philosophy.
    • Maintain calendars, intake forms and all other electronic records in support of Festival Hall.
    • Schedule, supervise and provide clear direction to rental supervisors.
    • Manage and resolve medium level customer service concerns.
    • Ability to deal with customers and volunteers in a positive manner.
    • Ensure compliance with all AGLC regulations.
    • Liaise with Production Manager to ensure that all tech requirements are met.
    • Manage all rental billing.
    • Other duties as required.


  • The ideal candidate is an enthusiastic, energetic team player preferably with a minimum of two to four years work experience in the arts, office administration, customer service and sales.
  • Must have basic knowledge of production audio, lighting and video.
  • Some event management experience required.
  • Ability to work evenings and weekends.Ability to participate in some physical labour (ie. loading gear, setting up chairs).
  • Exceptional communication, customer service, and time management skills with demonstrated good judgement in unusual and uncertain situations.
  • Highly organized and detail oriented with excellent problem-solving abilities.
  • Knowledge of the not-for-profit environment, and an appreciation of music and the performing arts.
  • Ability to manage periods of intense activity and high stress.


The Folk Festival Society of Calgary offers a dynamic and exciting work environment, a competitive compensation package and the opportunity for professional development and advancement. Salary commensurate with experience.

How to Apply

Interested candidates are invited to submit a combined cover letter and resume, salary expectations, and list of references by September 3, 2018, in confidence to The Folk Festival Society thanks all applicants in advance, however, we will be contacting only those selected for an interview.