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Front Desk Agent

The application deadline for this opportunity has passed.

Reporting to the director of engagement, the front desk agent will serve as our guests’ first point of contact and manage all aspects of their Fort Calgary experience.


Core duties of the position include:

  • Provide exemplary visitor reception, including processing admissions; providing visitors with orientation and information including a map of the building and site; and taking reservations for Sunday brunch.
  • Act as a knowledgeable and friendly face of Fort Calgary, ensuring our guests have everything they need to enjoy their visit.
  • Answer telephone and route calls.
  • Counting cash float(s) daily; calculating and logging daily cash reports and deposits.
  • Process payments for accounts receivables through the cash register.
  • Assist in keeping Interpretive Centre clean and ordered.
  • Receive and distribute all incoming mail and courier packages.
  • Compile monthly statistic reports for the marketing department.
  • Other duties as assigned.

Skills and Experience:

  • Applicant must have strong interpersonal and administrative skills.
  • Experience working with the public while maintaining a friendly, welcoming demeanour.
  • Experience working with cash registers, record-keeping, and managing money/budgets in retail or tourism setting.
  • Ability to communicate effectively and compassionately with others.
  • Ability to work well with others, be self-motivated and maintain an expected level of professionalism (i.e. punctuality, approachability and dress code).
  • Basic computer skills, including Microsoft Office.
  • General knowledge, interest in or passion for the history of Calgary and Canada.
  • Ability to speak another language other than English is an asset, but not required.


  • High School diploma with relevant experience.

Fort Calgary Core Competencies:

  • Vision/Thinking Corporately: Inspires a vision of success, communicating the vision and aligning strategic, operational and personal work plans and goals to achieve the vision.
  • Communication: Listens to others and communicates in a compelling and articulate manner, ensuring the message is clear, understood and consistent with Fort Calgary’s objectives.
  • Teamwork: Through information sharing, works within and across organizational units to achieve common goals and positive results.
  • Ethics: Creates an environment that nurtures the principles and values of Fort Calgary.
  • Customer Service: Demonstrates excellence (quality, timeliness, completeness, knowledge/competence, courtesy, fairness, outcomes, etc.) to internal and/or external customers by focusing efforts on discovering and meeting their needs.
  • Leadership: Recognizes and demonstrates competencies in creating visions, goals, thinking corporately, teamwork and ethics.
  • Technical and Professional: Demonstrates appropriate mastery of current business and technical skills related to the position.

All visitor services employees are required to work on Canada Day and most major holidays.

Applications accepted until October 1, 2018. The ideal start date is October 17, 2018.

For more information or questions email the Human Resources Administrator at or visit

Thank you for your interest, however, only successful candidates will be contacted for interviews.

No phone calls, please.