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Visitor Experience Representative

Job Title: Visitor Experience Representative, Casual

Applications should be sent by email to, deadline September 3, 2019. Not all applicants will be contacted for an interview.

General Accountability

Reporting to the manager, security and building services, this position is responsible for:

  • The reception of visitors, members and business guests; ii) front desk sales (ie. admissions, memberships, renewals and programs).
  • Dissemination of museum services information to visitors. This position also processes mail and courier items, memberships, handles cash, reconciles cash registers, prepares related cash/sales reports and participates in an emergency, public safety and security protocols.

Incumbents in this position are normally the public’s first encounter with the museum, making that all-­important first impression on behalf of the organization. Therefore it is essential that incumbents be enthusiastic, provide a consistently high level of customer service and continually reflect the voice of Glenbow’s brand (approachable, unpretentious, knowledgeable, confident and where appropriate, playful). Incumbents must also be observant and intuitive, proactively anticipating the needs of various types of visitors and helping to ensure the safety of the public in accordance with established policy and procedure.