Box Office Sales Assistant
The Calgary Philharmonic Orchestra (CPO) is a pillar of Calgary’s vibrant arts community and since 1955, has grown to be one of Canada’s most celebrated live music ensembles. Each season, the CPO presents classical masterworks, pop favourites, bold collaborations, and cutting-edge new works.
Led by Music Director Rune Bergmann, the CPO consistently attracts world-renowned guest artists and dynamic conductors. The orchestra welcomes over 100,000 visitors annually and, in 2017, launched its live-stream initiative—an immersive, digital concert experience for audiences around the world.
The Role
The box office sales assistant is a member of the marketing and sales team providing ticket sales and service to patrons at our CORE box office location. The candidate must demonstrate the core values of the CPO with particular emphasis on professionalism, sound judgement, customer service, and ethics. Box office sales assistant reports to the associate director, sales. This is a part-time position paid hourly.
Responsibilities:
- Communicate with patrons in a positive and professional manner providing the highest level of customer service.
- Work directly with customers to facilitate single tickets sales and address ticket related inquiries.
- Data entry, tracking, research, cash handling, and reconciliation.
- Regular reporting on sales initiatives and input on ways to improve.
Desired Qualifications:
- Patron focused customer service experience with an emphasis on relationship building.
- Outgoing and able to engage and interact with potential clients to drive sales.
- Ability to learn new concepts quickly and adapt in a fast-paced, dynamic environment.
- Demonstrated ability to work both independently and in a team.
- Dependable and reliable with strong attention to detail.
- Previous arts administration or ticketing experience an asset.
- Resourceful, independent, and remains calm under pressure.
Additional Details
Must be available to work Fridays, 9:30am to 3:30pm during the 2019/20 season, with potential to join a relief pool for additional shifts.
CORE Box Office Location: CORE Shopping Centre (3rd Floor, 324 8th Ave. SW)
Office Location: Arts Commons (2nd Floor, 205 8th Ave. SE)
Applicants can send their information to hr@calgaryphil.com. The deadline to apply is Monday, February 3, 2020.
The Calgary Philharmonic Orchestra is an equal opportunity employer.
