Ticket Sales Coordinator
Alberta Theatre Projects is preparing for our next few seasons of producing live, professional, contemporary theatre in Calgary. We recently announced our 2022-23 season and we are already planning for our 50th anniversary season in 2023-2024. We create world-class contemporary theatre that blurs the line between the audience and the artist, by telling the most provocative and engaging stories of our time. By embracing the intimacy and unique audience configuration opportunities of the Martha Cohen Theatre, we offer an exciting new experience for our audience with each production.
This is a very exciting time in the history of Alberta Theatre Projects as we look to the future: how our company can continue to be a national leader in new play development, producing and presenting world class productions of contemporary theatre that engages our community by reflecting their stories on stage. We are also in the initial planning stages of a pilot national touring program for our ATP productions.
As we plan to innovate, reenergize and envision a bold, bright future of our company for the next 50 plus years – laying a new foundation for growth in the next few seasons – we are also reviewing how we do things at our company to make the future even brighter.
As we have welcomed new leadership – Rohit Chokhani as our new Artistic and Executive Director, Marcie Januska as our Producer and Claudina Morgado as our General Manager – we are looking for a dynamic ticket sales coordinator to join our team.
The ticket sales coordinator is key to delivering a great experience for patrons and donors, as well as assisting in our outreach to new audiences.
ATP is in a high-growth phase and we are excited to keep the momentum going as one of our country’s leaders in professional theatre; we can’t wait for you to join us on this journey.
Who You Are
What You Are Responsible For
- Assisting patrons in person, by email, and over the phone with ticketing requests of all types.
- Maintaining positive relations with the public through the delivery of exceptional customer service.
- Scheduling sales reports and participating in sales analysis with the entire marketing & sales teams.
- Maintaining accurate information in our CRM system (Spektrix).
- Liaising with other departments related to special events and other fundraising opportunities.
- Assisting with the building of events in Spektrix.
- Participating in outbound calling on telemarketing sales campaigns.
- Taking a leading role on Group Sales (especially for the Holiday Show) including prospecting and converting to sales.
- Other duties as assigned.
What You Bring to Alberta Theatre Projects
- Commitment to and an understanding of the mission and values of Alberta Theatre Projects.
- Friendly and personable demeanor; a people-person.
- A great track-record for customer service excellence, preferably in a ticketed entertainment organization.
- A successful record of meeting sales goals, including soliciting and closing group sales.
- Analytical skills in completing post-mortems related to sales targets.
- Ability to interact comfortably, tactfully, and effectively with a range of stakeholders.
- Experience with ticket sales software (Spektrix considered an asset).
- Clear and concise communication and reporting skills; attention to detail.
- Strong organizational skills necessary to prioritize and manage concurrent initiatives.
- A high degree of self-motivation; integrity and a good work ethic.
COVID-19 Vaccination & Mask Mandate
Diversity, Equity and Inclusion
What We Can Offer
Application Process
