RFP: Information Technology Support

Calgary Arts Development Authority Ltd. is seeking proposals from qualified technology vendors to provide comprehensive Information Technology (IT) Support Services. The selected vendor will play a crucial role in ensuring the efficient operation, security, and support of Calgary Arts Development’s computer systems and data networks. The objective is to ensure the quality of IT support services and maintain the security of Calgary Arts Development’s IT infrastructure.

RFP Timeline

January 15, 2024: RFP release date
February 12, 2024 at 5pm MT: Clarifying questions due
February 23, 2024 at 5pm MT: Deadline for proposals
March 4 – 8, 2024: In-person interviews
March 18, 2024: Selection announcement

Background

Calgary Arts Development is based at 150 9th Ave. SW, Suite 1410, Calgary, AB T2P 3H9, with approximately 7,785 square feet of space. Our staff comprises approximately 25 full-time people plus a fluctuating number of contractors (between 5 and 20) who work both in the office and remotely at varying hours of the day. In 2016, we outsourced our IT support and currently rely on an external IT service provider and a full-time in-house IT Help Desk Administrator (Digital Specialist). Ours is a mixed Mac and PC environment requiring a service provider that is comfortable with both. In 2023, we migrated from a Google environment to Windows 365. As our organization has grown, so has the complexity, including a need for increased on-site and remote IT support.

All inquiries can be directed to Helen Moore-Parkhouse, Director, Communications & Events at helen.moore-parkhouse@calgaryartsdevelopment.com.

Download full RFP as a PDF

 

 

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