Box Office Coordinator
Responsible for all customer-facing activities related to in-person and online ticketing services for the general public as well as executing the internal processes surrounding processing ticket sales and memberships, both at the festival box office and on-site at any events.
Job Description:
- Supervising multiple aspects of the box office operations that include, but are not limited to, daily scheduling, directing and training of seasonal staff in conjunction with the operations manager.
- Understanding the box office ticketing selling platforms, including seating manifests, inventory controls, financial reporting, etc.
- Implementation of the Box Office policies and procedures designed by the operations specialist and the operations director.
- Assist operations specialist with hiring and development of training protocols and documents for seasonal staff.
- Analyzing customer and sales data.
- Resolving customer service complaints relating to box office operations.
- Other duties as assigned.
Qualifications:
- 1 – 3 years of ticketing experience and customer service.
- Good working knowledge of Microsoft Office, cash handling and scheduling.
- Self-motivated, capable of independent reasoning and troubleshooting.
- Possess the ability to work reliably and responsibly, both independently and in a team environment.
- Excellent verbal and written communication skills.
- Direct experience supervising and organizing team members.
- Excellent organizational skills including the ability to multi-task.
- A high attention to detail and time management skills.
- Enthusiastic.
- Strong interpersonal skills.
Approximate Work Hours
- July 16 – 31, 2023: 24 hours a week
- August 1 – 15 2023: 32 hours a week
- August 16 – September 15 2023: 40 hours a week
- September 16 – 31 2023: 45 hours a week
- October 1 – 15 2023: 16 hours a week
- October 16 – 31 2023: 8 hours a week
Location of Work
This job is hybrid, with a significant amount of in-person office work required. For further details, please reach out to our hiring team.
During the interview, we’ll be looking for the following:
- A clear understanding of your previous ticketing and box office experience
- Examples of your approach to conflict management and high volume work environments
- A realistic view of your level of computer literacy and comfort with new and varying programs
Why CIFF:
- Excellent opportunity to build experience and contacts within the arts community
- Attendance to screenings for free
- An hourly pay of $18 based on previous experience
- A group of team members committed to building a unique and memorable festival experience for new and seasoned patrons alike!
To Apply
Simply upload your cover letter and resume (in one document) visit calgaryfilm.bamboohr.com.
We’ll be contacting everyone who applies to let them know their resume has been received. The hiring manager will reach out to those they deem most qualified to begin the interview process. We thank everyone who applies.Our Commitment to Diversity, Equity and Inclusion
CIFF is committed to creating an employment opportunity that begins with respect, dignity and equity We welcome individuals to apply for all backgrounds including: of any race, ancestry, place of origin, colour, ethnic origin, ability, citizenship, creed, sex, sexuality, sexual orientation, gender identity, gender expression, same sex partnership, age, marital status, family status, immigration status, receipt of public assistance, history of mental health issues, health status, political affiliation, learning difference, level of literacy, accent, first language, body type, physical appearance and abilities, stature or socio-economic status.
Further, we acknowledge that we are on a continuing journey of learning and unlearning. Our path to breaking down systemic barriers has begun but we by no means have arrived. We are open to feedback and continuous dialogue on how we can make the hiring process equitable for all.
COVID Vaccination Policy
As of June 29, 2022 CIFF personnel who are coming into the office or onto the festival site (including employees, core contractors, preferred vendors, volunteers and board of directors) will no longer be required to provide proof of vaccination to enter CIFF festival sites. CIFF will continue to monitor the COVID landscape, and this policy is subject to change at CIFF’s sole discretion.
