Guest Services Associate

Classified Categories: Archived

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Guest Services Associate

The deadline for this opportunity has passed.

The Hangar Flight Museum is seeking qualified applicants for a museum guest services associate position. The successful candidate will be an outgoing, people-oriented individual who enjoys working with people of all ages in a cultural setting.

Primary Responsibilities:

  • Provides a high level of customer service and meaningful experience for all visitors by interacting with guests as they arrive, including orientation to the museum, and being available for questions and casual conversation throughout their visit.
  • Is the primary contact with the public at the visitor services and admissions area.
  • Provides general information about the museum, exhibits, and the community to all visitors, including tourists, and those new to the city.
  • Completes the daily opening and closing procedures for the museum.
  • Takes admission, gift shop, and program fees using a point of sale system.
  • Answers the telephone and information email, and directs calls and emails to appropriate staff members.
  • Assists the gift shop manager with inventory processes in the gift shop.
  • Ensures the gift shop is clean and the shelves are fully stocked at all times.
  • Assists the marketing manager with social media posting and answering general questions or comments through our Facebook, Twitter, and Instagram pages.
  • Assists the guest services manager with the creation and maintenance of visitor services policies.
  • Assists with special events coordination.
  • Communicates with members to coordinate the membership renewal process.
  • Assists other departments as needed.

Skills and Experience:

  • Excellent customer service skills.
  • Excellent organizational and time management skills.
  • Excellent communication and interpersonal skills.
  • Excellent written and verbal communication.
  • Ability to work within a small team environment, and with minimal supervision.
  • Ability to present before large and small audiences of all ages and backgrounds.
  • Ability to exercise good judgment, critical problem solving and initiative.
  • Ability to adapt and thrive in an ever-changing environment.
  • Proficiency in English with additional language an asset.
  • Familiarization with social media platforms.

Minimum Standards:

  • Minimum three years of customer service experience, preferably in a cultural setting.
  • Non-profit experience would be considered an asset.
  • Computer proficiency.
  • High school diploma.
  • Ability to work weekends and holidays.
  • Ability to stand for a long period of time.
  • Ability to lift up to 10 kilograms.
  • Criminal record check.

Compensation: $18/hour
Hours: 30 hours per week; 7.5 hours per day (Thursday, Friday, Saturday, Sunday, Monday)
Closing Date: October 4, 2020, or until a suitable candidate is found.

Interested applicants should forward a cover letter and resume by mail, email, or hand-deliver to:

The Hangar Flight Museum
4629 McCall Way NE
Calgary, AB  T2E 8A5

Email applications to

Applicants without a cover letter will not be considered.

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