Manager, Infrastructure Operations

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Manager, Infrastructure Operations

Do you believe in the power of ideas, possibility, and in building community?

The Alberta University of the Arts (AUArts) is looking for a reliable and collaborative Manager, Infrastructure Operations to join the computing & technical services team and deliver mission critical applications and services to staff, faculty, and students.

This is a permanent, full-time position to start as soon as possible. Hours of work are 35 hours per week.

Why AUArts?

Alberta University of the Arts rests on the traditional Treaty 7 Territories of the Blackfoot people and in the spirit of our collective effort to promote reconciliation, we acknowledge the traditional territories and oral practices of the Blackfoot Confederacy, which includes Siksika, Piikani and Kainai, the Tsuut’ina, the Stoney Nakoda First Nations (Bearspaw, Chiniki and Wesley), Metis Nation Region III, and all those who make their homes in the Treaty 7 Region of Southern Alberta.

AUArts is a community of thinkers, shapers, makers and risk takers. We are students, faculty, staff and alumni rich in diversity of culture and thought, challenged to fearlessly explore what moves us, drives us, and implores us to see the world differently.

The Alberta University of the Arts offers its 1,100 students studio-based programming that leads to a Bachelor of Fine Arts in one of nine disciplines, a Bachelor of Design in one of two, and an MFA in Craft Media. It has deep roots in Calgary’s creative community and will soon be celebrating its centennial.

The Opportunity

Reporting to the director, computing & technical services, the manager, infrastructure operations manages the planning, design, installation, and maintenance of the computing, network infrastructure, and related services.

Key Responsibilities:

  • Manage and maintain the existing infrastructure which includes Active Directory, file systems and storage, firewalls, Wi-Fi access points, servers (physical and virtual), desktop images, switches, and related services.
  • Make recommendations for areas of improvement.
  • Manage LAN and WAN security and performance and mentor others on best practices.
  • Administer and manage tools for endpoint protection on servers, workstations, perimeter devices, and email services.
  • Manage or sponsor projects related to infrastructure enhancements to the computing environment.
  • Participate on the ITSC (IT Steering Committee) to ensure changes to the computing environment are conducted in accordance with the University’s risk tolerance as outlined in the Enterprise Risk Management framework.
  • Collaborate with internal and external resources to assess system capabilities and determine long-range needs.
  • Manage and maintain a system for backing up critical data.

The successful candidate will have:

  • Minimum undergraduate degree or technical diploma in a computer related field, or an equivalent combination of education and experience.
  • Certification(s) from at least one of the following: Microsoft, VMWare, Cisco, (ISC)2, CISSP or equivalent.
  • Minimum 7 years’ experience with networking and datacenter management, system administration, virtualization, all tiers of support, installations, and troubleshooting. Experience working in an educational setting is an asset.
  • Demonstrated experience with switches, firewalls, wireless access points, WAN, LAN and VLAN environments.
  • Demonstrated experience in overall network infrastructure from hardware to software, protocols, routing, switching, design, administration, and support.
  • Expert level experience with the latest desktop and server Windows OS versions, including the use and troubleshooting of PowerShell for managing scripts and automations.
  • Demonstrated experience in project management and planning.
  • Competent with ITIL or similar frameworks for service management.
  • Experience with MacOS is an asset.
  • Excellent communication skills (verbal and written) with strong interpersonal skills.
  • Demonstrated success in building strong rapport and trusted relationships with various stakeholders at all levels of the organization.
  • Strong troubleshooting and problem-solving skills.
  • Strong organizational skills with the ability to work with a minimum level of supervision.
  • Willingness to champion constructive improvements and adapt to changes with a positive approach.
  • Ability to manage competing priorities and conduct crucial conversations effectively.


AUArts offers an attractive benefit package, with annual salary dependent upon skills, education and experience.

How to Apply

Applications must include the following in a single PDF document:

  • Cover letter.
  • Curriculum Vitae / Resume.

Please upload your single document to the Resume section – do not upload any documents to the Cover Letter section. You will be required to create an account in order to submit your application. Please visit our How to Apply page to ensure your application is complete prior to submission.

Review of applications will continue until the position is filled or the search is closed. While we thank all candidates for their interest, only applicants selected for an interview will be contacted.

Further information about AUArts is available on our website at

AUArts is committed to ensuring the health and safety of all University Community Members while on campus. For specific information and updates, including our COVID-19 Vaccination Policy, please visit our website.

AUArts is an equal opportunity employer and is strongly committed to fostering diversity within our community. We welcome those who would contribute to the further diversity of the university. We encourage expressions of interest from all qualified applicants for consideration for this or other suitable vacancies although applications from Canadian citizens and permanent residents will be given priority.

The collection of personal information is for the purpose of determining eligibility and suitability for employment as authorized by the Freedom of Information and Protection of Privacy (FOIP) Act, section 33(c). If you have any questions about the collection of your information, please contact our FOIP Coordinator at

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