Operations Manager

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Calgary International Film Festival Logo

Operations Manager

Calgary International Film Festival

We acknowledge the land on which we gather, Mohkinsstsis, is the ancestral territory of the Siksikaitsitapi — the Blackfoot people — comprising the Siksika, Kainai, and Piikani Nations, as well as Treaty 7 signatories, the Tsuut’ina Nation, and the Îyâxe Nakoda Bearspaw, Chiniki, and Wesley First Nations. This land is also the home of Métis Nation Region 3. We acknowledge that there has been art, music, dance, storytelling, and ceremony on this land since time immemorial and it is in the spirit of this land and its people that we do our work.

Job Summary

We are excited to announce that we are gearing up for our 24th annual Calgary International Film Festival (CIFF). In order to further our operational capacity, we’re looking for a dynamic and engaged operations manager. The operations manager is responsible for overseeing front-line services and is a key contributor to the day-to-day operations of the Calgary International Film Festival in a year-round capacity.

This is a permanent, year-round position beginning May 1, 2023 (start date is negotiable).

Day to Day Responsibilities:

  • Have direct oversight of bingo coordinator, and handle all AGLC business including reporting, applications and volunteers.
  • Oversee Box Office, including direct oversight of box office coordinator(s) from hire to contract completion; ensure recruitment, scheduling and training plans are in alignment with festival needs.
  • Ensuring all box office functions, ensuring ticketing and customer experience standards and procedures are adhered to, interdepartmental needs are accounted for, and project timelines are on track.
  • Oversee volunteer program including direct oversight of volunteer coordinator from hire to contract completion; ensure recruitment, scheduling and training plans are in alignment with festival needs.
  • Have direct oversight of seasonal venue coordinator(s), from hire to contract completion; ensure recruitment, scheduling and training plans are in alignment with festival needs.
  • Engage with hands on box office tasks and guest inquiries, during festival and year-round.
  • Coordinate and host training sessions for volunteers and seasonal staff.
  • Participate in hands on festival venue operations when required, including both front of house and volunteer functions.
  • In collaboration with chief of staff, maintain and administer HR and health and safety documentation and policies.
  • Collaborate with marketing, engagement and artistic departments to ensure all on-site logistics for events and screenings are planned for, scheduled and managed.
  • Assist with overall office management including completing inventories and contacting vendors.
  • Other duties as required.

Job Qualifications

The successful candidate will have demonstrated the following in their cover letter and resume:

Must Haves:

  • Outstanding collaborator and team player
  • A deep passion for community, and creating excellent experiences for guests
  • Quick learner with ability to learn and develop new systems
  • Exceptional communication skills, both verbal and written, with an attention to detail


  • Experience managing and coordinating staff in the arts, festival and/or corporate sectors
  • Experience in human resources
  • Experience with event planning, execution and reporting
  • Experience with volunteer coordination
  • Experience with box office/ticketing management
  • First Aid + CPR training

During the interview, we’ll be looking for the following:

  • A clear demonstration of your previous event planning, HR, and/or management experience
  • What strategies and experience you have in developing and managing large scale projects, particularly in relation to staffing, events and/or box office
  • Examples of your approach to the demands of high-energy festival and event environments

Approximate Hours of Work
An approximation of hours per week is below, dependent on operational needs and business flow. It is understood that shift work, weekend work, and work on statutory holidays may or will be required.

  • November–December: 2 days a week
  • January–February: 3 days a week
  • March–October: Full time


Working with CIFF offers:

  • Excellent opportunity to build experience and contacts within the arts community
  • Attendance to CIFF screenings for free
  • An hourly wage of $26.08 per hour, with a clear compensation growth plan
  • Cellphone and laptop reimbursement
  • A group of team members committed to building a unique and memorable festival experience for new and seasoned patrons alike!

To Apply:
Simply upload your cover letter and resume to this link (https://calgaryfilm.bamboohr.com/careers/43?source=aWQ9MTI%3D). We’ll be contacting everyone who applies to let them know their resume has been received. The Hiring Manager will reach out to those they deem most qualified to begin the interview process. We thank everyone who applies.

Our Commitment to Diversity, Equity and Inclusion:
CIFF is committed to creating an employment opportunity that begins with respect, dignity and equity We welcome individuals to apply for all backgrounds including: of any race, ancestry, place of origin, colour, ethnic origin, ability, citizenship, creed, sex, sexuality, sexual orientation, gender identity, gender expression, same sex partnership, age, marital status, family status, immigration status, receipt of public assistance, history of mental health issues, health status, political affiliation, learning difference, level of literacy, accent, first language, body type, physical appearance and abilities, stature or socio-economic status. Further, we acknowledge that we are on a continuing journey of learning and unlearning. Our path to breaking down systemic barriers has begun but we by no means have arrived. We are open to feedback and continuous dialogue on how we can make the hiring process equitable for all.

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