Program Coordinator, Participant Resources

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Program Coordinator, Participant Resources

Banff Centre for Arts and Creativity aims to inspire everyone who attends our campus – artists, leaders, and thinkers – to unleash their creative potential.

We acknowledge, with deep respect and gratitude, our home on the side of Sacred Buffalo Guardian Mountain. In the spirit of respect and truth, we honour and acknowledge the Banff area, known as Minhrpa (translated in Stoney Nakoda as the waterfalls) and the Treaty 7 territory and oral practices of the Îyârhe Nakoda (Stoney Nakoda) – comprised of the Bearspaw, Chiniki, and Wesley First Nations – as well as the Tsuut’ina First Nation and the Blackfoot Confederacy comprised of the Siksika, Piikani, Kainai. We acknowledge that this territory is home to the Shuswap Nations, Ktunaxa Nations, and Metis Nation of Alberta, Region 3. We acknowledge all Nations who live, work, and play, help us steward this land, and honour and celebrate this place.

The Opportunity

Participant resources has a broad mandate to develop, implement, and provide essential services to support the non-program related needs that support the well-being, both the mental and physical health of registered arts and leadership program participants all guided by the framework of the Participant Mental Health Strategy.

The program coordinator contributes to the development and design of participant resources programming and initiatives, as well as provides the logistical, administrative, and operational support for their delivery and evaluation. The incumbent works collaboratively with the mental health strategist, office coordinator, and with individuals across many departments on campus to achieve this work.

Roles and Responsibilities

Reporting to the director, program administration and participant services, below are some key accountabilities:

Mental Health Initiatives

  • Works closely with the director, mental health strategist and human resources to research and coordinate mental health initiatives.
  • Arranges the logistics needed for the effective and efficient delivery of the participant resources events, programming and initiatives and is the staff member in attendance when required.
  • Works with the mental health strategist on drafting post-program evaluations ensuring feedback is captured as required for grant reporting, continual improvement and relevancy.
  • Supports the director and mental health strategist in writing the campus mental health grant and associated reports.


  • Coordinates accessibility accommodations for participants and faculty with different physical and mental abilities, illnesses that are chronic, temporary, or recurring, that may inhibit their ability to full participate in their program under Banff Centre for Arts and Creativity’s (BCAC) legal obligations of duty to accommodate.
  • Responsible for the development and implementation of administrative processes to facilitate smooth and confidential delivery of accessibility supports.
  • In partnership with the participant and other Banff Centre departments, the program coordinator develops an accessibility plan, then communicates, and coordinates the provisions of the plan with BCAC stakeholders including food and beverage, hospitality, program managers and directors that will assist in realizing these plans, which may include sourcing external supports or resources.
  • Compiles statistics, support materials, and prepares the narrative for the annual accessibility grant report.

Participant Support

  • Acts as a liaison between the program directors, managers, faculty, participants, practicums and the director and facilitates communication with other Banff Centre departments; practices effective problem-solving methods in order to resolve issues and concerns.
  • Is a key point of contact for participants in distress, experiencing personal or programmatic challenges, or requiring medical assistance. Assesses the urgency of their situation and refers them to the most appropriate resources available.


  • With direction from the director, the program coordinator establishes and plans project management frameworks to manage the workflow to ensure effective and balanced initiative delivery within the Arts and Leadership Program Master Plan.
  • Compiles statistics and evaluation results for grant and other required reporting on participant resources activities.
  • Reconciles participant and client accounts for participant resources programs and services. Financial responsibilities include drafting simple contracts, issuing and tracking of purchase requisitions, petty cash vouchers, and client accounts management.
  • Researches and develops the required information for participant resources budgets and project information. Monitors programming and events expenses and reports back to the director to ensure that budgets are not exceeded.
  • Maintains accurate filing/records management systems in alignment with FOIP and other standards and procedures as required by BCAC.

Qualifications and Educational Requirements

  • Minimum of five years’ experience ideally working with artists in an arts organization or working within a post-secondary environment.
  • Mental health training with a degree or diploma in psychology, social work, or a related field preferred.
  • Ability to work both independently and collaboratively and to effectively problem-solve where responsive and flexible solutions may be required. The ability to think and act quickly and responsibly in a broad range of situations.
  • Effective written and oral communication skills.
  • High personal resiliency including the ability to remain calm in uncomfortable circumstances when supporting others who may be emotional or under distress.
  • Attention to always providing a high level of service to the participants, and at all facets in the role.
  • Proficient in a Microsoft Office environment, experience working within a CRM, and comfortable learning new technology platforms.
  • A second language is an asset.
  • Candidates applying for this position with the Banff Centre will be required to obtain a criminal record check with Vulnerable Sector verification through the local RCMP detachment at the time of application, verifying a clear record.
  • A clean, valid driver’s license is preferred.

Special Requirements

  • This position will be a hybrid of working remotely and in-person temporarily due to the COVID-19 pandemic.
  • Due to the nature of the job, this position occasionally requires the candidate to be available to work a flexible, irregular schedule and weekends.
  • All Banff Centre for Arts and Creativity employees are encouraged to be fully vaccinated against COVID-19.

Employment Terms and Benefits

  • In accordance with CUPE 4318, this is a unionized, salaried support staff position, subject to a six month probation period.
  • The annual salary for this position is between $43,407 – $48,262, depending on experience, based on working 37.5 hours per week.
  • The successful candidate will have access to a range of benefits through Alberta Blue Cross and will be eligible to participate in our defined benefit pension plan.

Benefits of working at Banff Centre are:

  • Staff housing options (based on availability).
  • Professional development.
  • Staff cafeteria and restaurant discounts.
  • Onsite fitness facility at a discounted rate – first month free for new staff! Free or reduced admission to Banff Centre performance and events.

Application Process

We are accepting applications for the program coordinator, participant resources position until April 17, 2022, 11:59pm MT.

Please apply directly on the Banff Centre careers page.

Candidates offered a position with Banff Centre, in this capacity, will be required to obtain a criminal record check verifying a clear record before a final job offer can be finalized.

Visa Requirements: Candidates must be legally eligible to work in Canada. Banff Centre is unable to assist candidates in obtaining Canadian work authorization.

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