Sales Assistant, Contract
The Calgary Philharmonic celebrated 65 years as a pillar of Calgary’s vibrant arts community in 2020 and has grown to be one of Canada’s most celebrated live music ensembles. Led by Music Director Rune Bergmann, the Orchestra presents classical standards, pop favourites, bold collaborations, and cutting-edge new works and attracts world-renowned guest artists and dynamic conductors each season. In addition to 66 orchestra musicians, the Calgary Phil is one of two major symphony orchestras in Canada with its own Chorus of over 120 volunteer singers, which celebrates 60 years in 2023. In a typical season, the Calgary Phil welcomes over 100,000 visitors to the concert hall, connects with thousands of students through its educational programs, and reaches audiences worldwide through free and accessible digital programming.
The Role
The Calgary Phil is looking for an enthusiastic and outgoing sales assistant to join its marketing + sales team. The sales assistant provides call centre coverage and administrative support and reports to the associate director, sales. This is a part-time position paid hourly for 20 hours per week.
Key Responsibilities
- Create memorable interactions, going above and beyond to assist patrons providing exceptional service everytime
- Maintain a thorough knowledge of the Calgary Phil’s concerts, pricing, venues, seating, special events andpromotions
- Promptly answer customer inquiries by phone and email regarding information about the Calgary Phil
- Work directly with patrons to facilitate ticket sales and address ticket-related inquiries
- Administrative duties as required
Desired Qualifications
- Previous customer service experience with emphasis on relationship building
- Ability to learn new concepts quickly and adapt in a dynamic environment
- Comfortable engaging with the public and working with a team
- Follows direction well and can take initiative where appropriate
- Dependable and reliable with strong attention to detail
- Resourceful, independent, and calm under pressure
- Previous arts administration or ticketing experience an asset
Additional Details
- Training, support, and supervision may occur virtually
- Term employment position from 1 November 2023 to 30 April 2024
- This is a part-time position paid hourly ($20/hour)
- Flexible schedule; may include evenings and/or weekends
- Must be able to provide a clear criminal background check
Office location: Arts Commons (2nd Floor, 205 8 Ave. SE)
Application Process
Deadline: October 18, 2023
Applications will be reviewed on a regular basis and suitable candidates may be contacted before the deadline.
Please send cover letter, resume to Dagny MacGregor, Sales Manager, HR@calgaryphil.com with the subject line Sales Assistant – Contract.
The Calgary Phil is committed to fostering an anti-racist, equitable, diverse, and inclusive environment and, as such encourages qualified candidates from a diverse range of backgrounds.
If you require an accommodation for the recruitment/interview process, please let us know so that we can work with you to assist with your needs.
We thank you for your interest in the Calgary Phil. Please note that only successful candidates will be contacted.
