Visitor Experience & Engagement Host
Glenbow
Position: Casual
Application deadline: July 22, 2024
Reporting to Glenbow’s director, visitor experience & programming, this casual role is responsible for welcoming visitors to Glenbow at The Edison (Glenbow’s satellite space) and facilitating a great visitor experience. With a keen understanding of customer service and hospitality, you will create opportunities for visitor discovery and delight.
The visitor experience & engagement host puts a human face on the museum and embodies Glenbow’s mission: to activate art, objects, and ideas, so everyone who experiences Glenbow leaves with something to share.
In addition, you will take an active role in working with Glenbow’s director, visitor experience & programming; manager, programming & education; as well as various Glenbow teams, to communicate information about exhibitions at Glenbow at The Edison and about Glenbow’s renovation project, Glenbow Reimagined.
Note that this position is to provide backfill for the Visitor Experience team and hours are very casual.
Key Responsibilities
Guest Reception at Glenbow at The Edison
- Welcoming and checking in visitors to Glenbow at The Edison using online and in-person ticket booking and validation platforms.
- Providing thoughtful, customer-focused wayfinding and orientation information.
- Front desk sales (e.g., catalogues, memberships, and renewals).
- Demonstrating knowledge of Glenbow’s current and upcoming exhibitions, programs, admissions and membership information.
- Sharing information and updates about the Glenbow Reimagined renovation project.
- Answering the Glenbow phone line and triaging call requests internally when required.
- Managing Glenbow’s general email inbox and directing emails to appropriate staff.
- Acting as primary steward of the Glenbow at The Edison lobby space, ensuring the area is clean, orderly and ready to welcome guests.
- Opening and closing the gallery at the beginning and end of operations.
- Communicating with Glenbow staff when business guests, donors, or other key stakeholders arrive at the gallery.
Glenbow is an equal opportunity employer and values different perspectives, backgrounds, identities and lived experiences. We are committed to building a diverse team and encourage people from underrepresented groups to apply. Should you have special accommodation needs, please let us know.
For the full description and to apply visit Visitor Experience & Engagement Host | Glenbow.
