Volunteer Manager

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Youth Singers Calgary logo

Volunteer Manager

Youth Singers of Calgary (YSC) is a performing arts company and educational program, providing an inclusive and engaged community that gives young people the opportunity to grow and express themselves through singing, dancing, acting, and performing. Operating year-round, YSC offers programming for ages 3.5 to adult in 15 different divisions and classes, produces two mainstage shows at the Jubilee Auditorium each year, and over 75 performances throughout the community.

YSC is powered by volunteers at all levels with participating member families forming the bulk of our volunteer force. Volunteers support the artistic staff and the performers, from chaperoning rehearsals and tours, to fitting wardrobe and building sets, to leading on parent councils, and supporting fundraising activities. Members also work bingos and casinos. All of this enables YSC to provide professional experiences for youth. Join the Youth Singers team to positively impact young people.

Youth Singers is a registered charity.

Position Overview

Youth Singers is currently recruiting a permanent full-time (30 hours per week) volunteer manager. The volunteer manager is responsible for leading, coordinating, and managing all elements of volunteer and bingo engagement of Youth Singers members. This includes recruiting, training, supervising, and supporting volunteers to ensure our organizational goals are achieved. The volunteer manager reports directly to the CEO.

YSC divisions and classes have regular rehearsals five days a week and on many weekends thus a significant part of your workday will take place outside of the usual weekday schedule. Evening and weekend availability is required. Outside of core hours outlined below, your work schedule can be flexible.

Key Responsibilities

  • Foster a positive volunteer environment by matching volunteer skills to YSC needs, and making the workplace safe and enjoyable.
  • Onboard, train, and manage volunteer activity for over 300 volunteers, and implement operational plans to support the artistic program.
  • Ensure volunteer activities are aligned with YSC’s strategic and business goals.
  • Oversee bingo and gaming schedules, recruit members to work gaming events, and monitor compliance with member obligations.
  • Support members with knowledge, empathy, and kindness.

Qualifications & Knowledge

  • Minimum of two years of experience or expertise in volunteer coordination, and an understanding of volunteer recruitment, retention, training, and supervision.
  • Undergraduate degree or similar training and experience.
  • Excellent written and verbal communication skills.
  • Good problem-solving skills and an ability to remain calm under pressure.
  • Ability to motivate and support others.
  • Desire to work on a high-performing team with a culture of continuous improvement.
  • Strong ethics and ability to manage confidential data.
  • A proven track record of adding value to an organization’s culture and initiatives.
  • Acuity for learning and applying specialized programs like Sign Up Genius, Airtable, and Trello.
  • Comfort working in a Windows computer environment is an asset.
  • Knowledge of spreadsheet software, word processing software is an asset.
  • Ability to work evenings and weekends.
  • Drivers license and vehicle for use at off-site events.
  • Performing arts experience an asset.
  • Love of music and enthusiasm as a patron of the arts and culture sector an asset.
  • Experience in the non-profit sector an asset.
  • Physical work; time on your feet, and some lifting.
  • A positive attitude and a growth mindset

Culture at Youth Singers

By the very nature of being a not-for-profit performing arts organization, Youth Singers attracts a diverse, passionate, and wildly creative bunch of people—staff and participants. You will work with people from all walks of life and all ages. Amongst the staff, everyone wears many hats and supports one another. Administratively, expectations are high and sometimes resources are scarce so problem-solving skills and the ability to Google anything will come in handy. At the same time, there is 35 years of institutional knowledge available to you, so you must not be afraid to ask questions of your team.

We create original productions and perform on professional stages. We have a highly credentialed artistic leadership team and mentorship at all levels is an important part of our culture.

We feel the same way about our volunteers. They are valued and included; volunteer leadership is fostered and very much a part of our success. We want volunteers to find friendship, and fulfillment in their work.

For our families, we foster an inclusive environment and build citizens. We create professional-quality performance opportunities, but consider it our purpose to help everyone reach their potential no matter their starting point.

Find out more about us at youthsingers.org and youtube.com/YouthSingersCalgary.


Compensation: $28,000 to $30,000 salary per year, based on 30 hours per week, with two weeks paid vacation.


  • Discounts on Youth Singers program tuition for immediate family.
  • 70% premium coverage of Extended Group Benefit Plan which includes: dental care, vision care, extended health care, employee assistance program, and life and disability insurance.
  • On-site parking.
  • Discount on facility rentals for personal events


This position will begin on August 3, 2021. The schedule is based on 30 hours per week average, including weekends and events.

Core hours during rehearsal weeks are generally:

  • Monday, 3:00 to 8:45pm
  • Wednesday, 1:00 to 9:30pm
  • Thursday, 3:00 to 8:00pm

The season calendar can be supplied upon request. It will include at least one full weekend commitment per month from September to June.

To apply please send a resume and cover letter to hr@youthsingers.org.

The application deadline is July 14, 2021.

Thank you for your time and interest in applying; only those selected for an interview will be contacted.

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