Ticketing Services Coordinator
This listing has expired.
The Ticketing Services Coordinator (Sales Coordinator) is a full-time position supporting box office operations year-round, including subscriber assistance, group sales, internal ticket processing, and event support.
The position also includes administrative support to both the Manager, Ticketing Services & Senior Director, Sales and Marketing. As an active contributor on the Sales and Marketing team, the Ticketing Services Coordinator has impeccable customer service skills and a desire to build their knowledge within the ticketing realm. They will work closely with the Manager, Ticketing Services to provide her with system support for Archtics and all other Ticketmaster platforms.
Key Responsibilities
Ticket Sales Operations:
- Supporting daily operations in the box office; coaching Patron Services Representatives.
- Participating in an active role to help generate and map out sales initiatives.
- Learning and assisting with the season creation in Archtics, event and pricing creation for upcoming season performances (including season rollover).
- Liaising with Ticketmaster as needed re: event set up, promo codes, and customer service.
- Learning and assisting with financial reporting, KPI measures, and performance revenue journal entries.
- Inventory management.
- Ticket and invoice templates.
- Documentation of process maps.
- Marketing assistance as required.
- Pulling of reports/list management as required.
Customer Service:
- Providing excellence in customer service over the phone, in person, and by email.
- Assist Manager, Ticket Services with all aspects of event operations including: will call, workstation set up, liaising with Ticketmaster Box Office, wayfinding and patron assistance.
- Coordinate messaging and communications to ticket buyers including ticket offer emails, audience guide, surveys.
- Proofread all out-going communications from Alberta Ballet box office.
- During performances, provide subscription assistance for the front of house.
- Share all pertinent ticketing information with the designated team lead for FOH before, during and after performances.
Qualifications & Key Competencies:
- Knowledge of Archtics & Ticketmaster ticketing platforms preferred.
- Must successfully complete a police backcheck.
- Three to five years experience in a customer service role, preferably in ticketing or events.
- Financial background/experience considered an asset.
- Advanced proficiency with Office Suite, primarily Outlook, Excel and Word (MS Access and SharePoint experience considered an asset).
- Email marketing/HTML experience considered an asset.
- Ability to adapt to new technology and learn new systems quickly.
- Exceptional communication and time management skills with the ability to prioritize
- Experience working in a team-oriented, collaborative environment.
- Strong desire to achieve and celebrate departmental sales and service goals.
- Organized, with extreme attention to detail.
- Responsible, dependable and trustworthy.
Why Alberta Ballet
- Employee Discount on season performances at the Jubilee.
- Employee discount for self and immediate family on enrollment at the School of Alberta Ballet.
- Group benefits with health care spending account.
- Company RRSP matching program after one year of employment.
- Pet-friendly office close to parks and train station.
- Free parking on-site.
To apply please include your cover letter and resume as one document (PDF) through the company’s careers tab albertaballet.bamboohr.co.uk.
Accepting applications until ideal candidate is determined.
Alberta Ballet welcomes diversity in the workplace. We are committed to being an equal opportunity employer free of discrimination in our policies, practices, materials and communications in accordance with Alberta’s Human Rights Act.
