Ticketing Services Representatives
Reporting to the manager, ticketing and audience development, our ticketing services representatives promote Arts Commons’ shows and brand offerings to increase ticket sales and subscriptions.
You are fun, friendly, energetic, engaging and always eager to help others.
You are someone who can provide world-class customer service through an innovative and inclusive mindset. You approach any problem, regardless of how big or small, with openness and understanding. You thrive in engaging customer-focused environments and can work well both individually and in a collaborative team-based environments. As a creative problem solver, you possess and ability to always remain calm and collected, especially when working under pressure.
Acting as an information resource on all offerings affiliated with Arts Commons, you exude terrific written and verbal ability. You are outgoing and flexible in nature and perform your tasks efficiently while also providing the highest level of customer service. You are able to learn new programs and software quickly, and possess a knowledge of Tessitura or other ticketing systems.
Who We Are
Arts Commons is embarking on a path to support the Arts Commons ecosystem inclusive of artists, resident companies, and community groups. As one of the largest performing arts centres in Canada, Arts Commons strives to break down barriers to cultural participation by providing a modern, open, and inclusive gathering space in a central location.
We Are
Stewards of an arts ecosystem
- Our mandate is to provide and care for our assets.
An Arts Presenter
- Our mandate is to produce and present multiple series, presentations and education programs annually.
A Facilitator
- Our mandate is to ensure optimal access and utilization of our assets, by ourselves, our resident companies, and the community at large.
What We Offer
On top of the excitement of working with a team of committed performing and visual arts professionals & enthusiasts at one of Canada’s top performing arts facilities, Arts Commons offers a wide range of perks, including:
- A collaborative, engaging and values driven work environment.
- Wage of $15 to $18/hr.
- Paid sick days benefit for hourly staff.
- Flexible work hours.
- A dynamic role that will have you engaging with the arts and our community in many ways.
What We Value
We are looking for individuals who share our vision of building a creative and compassionate society, inspired through the arts. Our team is made up of people with a diverse range of interests—singers, actors, musicians, playwrights, coaches, teachers, gamers, bakers, photographers, athletes, dancers. People whose interests encompass the widest spectrum. We even have furry, four-legged friends in the office. We value people who strive to do the right thing, and work to be their best. People with open minds, hearts, and arms.
What You Will Get To Do Here
Every day presents a unique and exciting experience as Arts Commons hosts a wide range of events in our world-class venues! Ticketing services representatives are the first line of contact for new and existing ticket holders and subscribers. As such, you will contribute to our collective goal of creating memorable experiences and providing an exceptional level of customer service is essential this role.
The primary focus of a ticketing services representative is to sell event tickets, facilitate new and renewing subscriptions programmed in the ticketing system, act as an information resource on all shows, events and offerings at Arts Commons, and to provide the highest level of customer service while doing so. Ticketing services representatives have a secondary focus on assistance with data entry, order processing, and reports.
The key accountabilities for this role include:
- Achievement of customer service objectives.
- Support of ticketing services tasks and initiatives.
- Continuous development of job knowledge and skills.
- Active participation in departmental process development.
Where You Fit Within Our Ecosystem
This role works closely with the event services and programming teams. The ticketing services team is part of the brand and audience development department, which is responsible for all marketing, communications, sales and audience development initiatives at Arts Commons. In this role, you will be communicating regularly with members of public and community, as well as returning patrons and key stakeholders. In addition, this role also works regularly with third-party clients and resident companies.
You Will Be A Great Fit If You
Must haves:
- Minimum of one year customer service experience.
- Superior customer service skills, including proper phone and email etiquette.
- Proven ability to work well both independently and in a collaborative team-based environment.
- Advanced knowledge of Microsoft Excel and Word.
- Ability to be productive and remain calm under pressure, especially during peak times.
- Strong organizational and problem-solving skills.
- Excellent verbal and written communication skills.
- Ability to multi-task at a high level.
- Strong ability to learn new software/programs quickly.
- Outgoing and flexible in nature.
- Ability to respond effectively to sensitive inquiries and complaints.
- Ability to translate complex instructions or industry specific concepts into simple directions.
- A passion for the arts!
Nice to have:
- Previous call centre and/or ticketing/box office service experience preferred.
- Experience with Tessitura or other ticketing system an asset.
- Ability to manage occasional physical tasks such as lifting of ticket stock, file boxes, equipment.
- Commitment to inclusion, diversity, equity & accessibility (IDEA).
Closing Date: September 17, 2021
Start Date: ASAP
Wage: $15 – 18/hr
Location: Calgary (On-site)
To apply, send your resume (required) and cover letter (optional) to ticketingservices@artscommons.ca.
As part of our organization’s commitment to IDEA, we work to remove barriers in collaboration with a broad range of voices. Removing these barriers begins with the hiring process. To that end, we are committed to recruiting, hiring, training, and promoting qualified people of all backgrounds, and providing accessible employment practices. Requests for accommodation can be made at any stage of the recruitment process, and applicants are asked to make their accommodation needs known.
It is the unique contributions of all our people at Arts Commons that drives our success. We are committed to providing an environment free of harassment and discrimination for everyone, and we will continue to work to ensure that our teams reflect the diversity of the communities we serve.
