Client Support Coordinator
RedPoint Media Group is seeking a client support coordinator. This full time position will start immediately. RedPoint Media has a hybrid office setup offering employees the opportunity to work from home or from the co-working space at cSpace King Edward. Some face-to-face meetings as well as event attendance will be necessary.
Salary will be commensurate with experience.
RedPoint Media Group Inc. is an award-winning digital and print publisher and content studio based in Calgary. RedPoint seeks out the best and brightest talent in the industry, and as a RedPoint employee, you’ll play a vital role in shaping our company’s future and transition into a wider range of digital and event offerings.
Our Opportunity
The RedPoint client support coordinator helps clients to understand specifications and deadlines and get materials filed on deadline and in the right formats. The client support coordinator ensures that clients have the tools and assistance to fulfill complex ad campaign orders and sponsorship packages with peace of mind and acts as a liaison between sales, clients, content studio and production to ensure friendly, efficient and high quality results for all.
The coordinator will:
- Work with RedPoint’s clients to help them get their advertising and sponsorship materials submitted on time, in the correct file formats and to the correct specifications — this includes but is not limited to proactively communicating deadlines and material specifications for print, digital, featured partner and sponsorship elements.
- Ensure all materials are forwarded to the correct RedPoint team in a timely manner.
- Assist with client-related communication and concerns in a timely, service-oriented and efficient manner.
- Work with editorial and custom projects teams as necessary to create custom campaigns.
- Maintain and update the magazine manager CRM including adding and deleting users, adding new products, updating inventory and schedules, organizing accounts and troubleshooting as needed.
- Trouble-shoot technical issues with supplied creative and web pages.
- Ensure that all communication and proofing to client is accurate and error free.
- Keep Account Executives informed of their clients’ production status, identifying any work beyond contractual obligations.
- Keep account executives up-to-date on available digital inventory.
- Manage contest prizing, rules and winner selection.
- Adjust/work with the sales team to adjust ad bookings that are not fulfilled to ensure that our systems are up to date and accurate.
- Work with clients to troubleshoot and proof materials.
Our Ideal Candidate
Our ideal client support coordinator will have:
- Strong customer service skills. Previous customer service experience for a minimum of one year is required.
- Strong time management and organizational skills. You are able to work within tight deadlines and turnaround times.
- Attention to details.
- Mac computer skills: assets would include experience using Adobe Creative Suite, Microsoft Office, G Suite Products, or WordPress.
- Digital marketing experience is considered an asset.
- Familiarity with Clickup project management software is an asset.
In order to fit in with the RedPoint team you are:
- A team player with good communication and people skills.
- Self-motivated and a good problem-solver, with a reputation for doing what you say you will do and getting things done on time.
- Passionate about multi-media.
- Smart, professional and a lot of fun to work with.
- Committed to the quality of your work, but you don’t take yourself too seriously.
- Able to work across teams to pull the skills and energy of many departments and people together to produce great work.
Our RedPoint Package
As a remote-work company in the creative industries, RedPoint provides a stimulating, supportive work culture and flexible opportunities. We work to create the right opportunities for the right team members.
We thank all applicants for their interest in joining our team. Only those candidates selected for interviews will be contacted directly.
This posting will be open until we find a suitable applicant. We ask that candidates include their resume and a cover letter.
Our Inclusion
RedPoint is committed to creating an inclusive workplace free from discrimination.
In recruiting for our team, we welcome the unique contributions that different candidates can bring in terms of their education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, colour, religion, disability, sexual orientation and beliefs.
We understand that we all have unconscious bias and are actively working to become aware of and overcome this. We offer Diversity, Equity and Inclusion (DEI) training to all employees and are consistently working on improvement. We are committed to creating a culture where employees can voice their opinions and offer suggestions on how we can evolve.
We will be happy to work with applicants requesting accommodations at any stage of the hiring process.
Please apply directly on our hiring website, visit redpointmedia.
