Visitor Experience Ambassador
The application deadline for this opportunity has passed.
Location: Studio Bell, home of the National Music Centre
Reporting to: Manager, Visitor Experience
The visitor experience ambassador (part-time) is responsible for inspiring the visitor experience at Studio Bell. This position reports to the manager, visitor experience and is supervised by the visitor experience coordinator.
Visitor experience ambassadors are responsible for assisting with front-of-house (FOH) operations at Studio Bell including greeting and welcoming visitors and members as well as providing orientation to Studio Bell and the East Village neighbourhood. Visitor experience ambassador will also assist in handling NMC’s call centre and manage the general email inbox.
Applicants for this position must have flexible availability including weekends, evenings and some daytime weekday availability.
Responsibilities
Key responsibilities include, but are not limited to:
- Taking admission, selling memberships, and concert tickets via point-of-sale (POS) and online systems.
- Handling opening and closing cash procedures.
- Assisting with general reception and visitor services, meeting and greeting the general public at the main entrance reception desk of Studio Bell.
- Providing general information about the NMC collection and exhibits.
- Relaying accurate information about planned programs and events at Studio Bell and in Calgary.
- Answering public inquiries via phone and email; directing calls and emails to appropriate NMC staff members.
- Handling entrance queues.
- Providing conflict resolution among visitors, staff, and volunteers.
- Following Health and Safety standards and operations for Studio Bell to ensure a safe visitor experience.
- Other duties as assigned.
Qualifications
- Flexible availability including evenings and weekends.
- Previous experience in customer service, retail, and hospitality is an asset.
- Previous box office experience is an asset.
- Knowledge and comfort with POS and computer systems.
- Enjoy interacting with the public, meeting new people, collaborating with internal staff, and partnering with volunteers.
- Excellent communication skills.
- Fluency in English.
- Fluency in French or another language is an asset.
- Ability to communicate with visitors of all ages and demographics.
- Ability to anticipate, understand, and respond to the needs of all visitors to meet or exceed their expectations and establish an outstanding experience.
- Ability to assess situations to determine the importance, urgency and risks, and make clear decisions to ensure the safety and security of visitors.
- General knowledge and interest in music, the city of Calgary, and local tourist attractions.
- Experience working with volunteers.
Remuneration
This part-time position offers a flexible schedule with varying hours (anywhere between 7.5 hours to 30 hours a week) at a rate of $16 per hour.
Qualified applicants should send a resume in PDF form to alexa.badea-hasasian@nmc.ca.
Please ensure that your full name is in the file name (ex: Smith_John_cover_letter_resume) and the subject line of your email is Visitor Services Assistant (Part-time).
No phone calls please.
The application will remain open until March 6, 2020, at 5:00pm.
